The following policies and procedures apply to all de Souza Institute courses.
Course start date: The date a course begins as posted in de Souza Institute course catalogue, and/or posted on the de Souza website. The Institute reserves the right to make adjustments to course dates.
Incomplete/Fail: The final grade given to a participant who has failed to meet course requirements. No tuition refunds will be issued.
Pending: No grade assigned in ePortfolio as yet.
No Show: A participant who registers for the course but does not engage with the content (i.e. does not log in to the eLearning centre, and has not responded to the reminders issued by the Institute). After 5 business days from the course start date, the participant will be removed from the course and no tuition refunds will be issued.
a. Course fees may be paid by cheque, Visa or MasterCard. Post-dated cheques are not accepted. Credit card payments must be made online through ePortfolio. Course fees are listed in the Course Calendar.
b. If payment is not received 5 business days prior to the course start date, participants will be automatically removed from the course.
c. Cheques must be made payable and sent to:de Souza Institute Hydro Place 700 University Avenue, HSC #14 Toronto, ON M5G 1Z5
Course participants are required to read and accept the learning agreement at the start of the course in order to proceed with the course sections and modules.
a. A full refund of tuition will be granted if participants formally withdraw by requesting to drop the course in ePortfolio before the course start date.
b. A 50% refund will be granted if participants formally withdraw by requesting to drop the course in ePortfolio within 5 business days of the course start date.
c. No refund will be granted for withdrawals 5 business days past the course start date.
d. Refund for individuals paid via group discounts: if any group participants withdraw within the timeline indicated above, a refund will be granted. However, if the withdraw or cancelation results in the group being reduced to less than 3 individuals, a full course fee will be charged to the remaining participants and the refund for the third person will be adjusted accordingly. Please contact de Souza Institute for further details.
e. Requests to drop a course without academic penalty will not be approved if the course has progressed beyond the halfway point. Please see the course syllabus for more information.
a. To promote self-directed learning and accountability, all participants must complete all course requirements as outlined in the course syllabus to receive de Souza credit. No refund will be granted if the participant fails to complete all course requirements.
a. Specific course timelines may vary; however, the Institute will endeavour to adhere to the original posted schedule. In the event that dates change, the Institute will provide ample notice via e-mail and/or an announcement in the de Souza Institute ePortfolio. It is recommended that participants check the de Souza website regularly for updates related to their registered courses, and ensure that their contact information is up to date.
b. The Institute does not allow extensions of deadlines for course requirement completion; it is the responsibility of participants, when registering for a course, to be fully aware of their ability to meet course expectations and deadlines.